Operations software · Singapore
OpenMesh builds software around the work generic tools miss. Our current alpha, Raphael, keeps coach and charter bookings moving from enquiry to payment in one record.
Product strategy, design, engineering and AI from one accountable team.
Built with operators
Atlantic Travel Pte Ltd
Raphael alpha collaboration
We are building the Raphael alpha with Atlantic Travel around the work its team handles every day: customers, quotes, trips, dispatch and invoices.
The problem
Generic software forces teams into someone else's workflow. OpenMesh maps the work, removes needless handoffs and builds around the process your team needs to run.
Customer data, trips, invoices and follow-ups live in separate systems, so teams enter the same information again and again.
Spreadsheets and chat threads become the real operating system when software was never designed for the workflow.
Generic SaaS asks the business to adapt. Exceptions pile up, adoption stalls, and the “system of record” is ignored.
Solutions
Raphael is our current alpha for transport operators. We also build front-office automation and custom systems around workflows that generic software cannot handle.
Live operations
ActiveTrip AT-204
In progress · pickup
Current alpha
Raphael keeps one coach or charter booking moving through quotations, trip planning, dispatch, invoicing and payment tracking.
Hi. I can help with bookings, hours and routing your request.
Can I book a pickup for Thursday morning?
Booked. I sent the confirmation and flagged the dispatcher.
Secondary vertical
AI front-office automation that handles calls and messages, captures information, manages bookings, routes requests and hands exceptions to staff.
Automation flow
RunningTrigger
AI Agent
Action
Notify
Custom products
Custom software for workflows that generic tools cannot support: internal platforms, customer portals, AI agents, automations and integrations.
Alpha in development
We are working through Atlantic Travel's customer, quotation, trip, dispatch and invoicing workflows to shape the current Raphael alpha around real operating work.
Engagement snapshot
Focus
One booking record from customer enquiry to invoice.
Approach
Workflow mapping, interface design, alpha development and operator review.
Outcome tracking
We will publish verified results after they have been measured.
What we are measuring
How we build
We map the work with your operators, build a focused release and stay close enough to see what needs to change next.
Illustrative operations overview
Active workflows
128
+12%Tasks completed
3,842
+8%SLA met
98.7%
+1.2%Cost saved
$312K
+18%Workflow activity
Define the right product around real workflows, users, and business outcomes.
Turn operational complexity into clear interfaces operators will actually use.
Agents and automations that work inside the process and hand judgement calls to people.
Connect the systems you already run instead of forcing a rip-and-replace.
Ship a focused release, test it with operators and strengthen it with measured use.
Support rollout, adoption and the next product decision after launch.
How OpenMesh builds operational software
We stay with the work from the first workflow map through rollout and iteration.
Step 01
Understand the workflows, users, systems, and business outcomes before any build begins.
Step 02
Turn the workflow into a clear product operators can use without working around it.
Step 03
Build the smallest useful release and test it against the real workflow.
Step 04
Support rollout, measure what changes and decide what the product needs next.
Why OpenMesh
We learn the operation, question the process and stay accountable for what the software does in daily work.
The product follows the way your team works, including the exceptions generic software misses.
AI and data capture context, take defined actions and send judgement calls to your team.
We call an alpha an alpha, show what works now and measure it before making bigger claims.
Common questions
OpenMesh builds operations software and AI systems. Our current alpha is Raphael, which covers quotations, trips, dispatch, invoicing and payment tracking for coach and charter teams. We also build front-office workflows, internal tools, customer portals, automations and integrations.
OpenMesh works with operationally intensive businesses in Singapore and across Asia, especially teams that have outgrown spreadsheets, disconnected tools or generic software that does not fit the way work actually moves.
Yes. OpenMesh can connect the channels, databases, spreadsheets, calendars and business systems you already use. We only recommend replacing a tool when the workflow requires it.
It starts with one operational problem. We map the workflow, users, systems, exceptions and baseline before recommending what to redesign, connect or build.
AI handles repeatable work where the rules and quality bar are clear. Urgent, sensitive or ambiguous decisions are escalated to people with the relevant context attached.
Bring us one broken workflow
Show us where the same information gets copied, chased or lost. We will map the handoffs and show what to remove, connect or build.
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